What comes in the SafeGate device box?
Answer goes here...You will receive the infrared thermal module base station, lighting contactor 2m/6ft, a user manual.
How does the SafeGate device work?
The device electronics use an infrared thermal imaging module to run Temperature Checks. The electronics send the data to the iOS app. The iOS app then will run the calculation and find the field view and give the accurate temperature within less than 5 seconds.
Is WiFi required to use the SafeGate device ?
The SafeGate does not require WiFi. WiFi is only needed to install the app and create the account for first time setup. While WiFi is not required, it does make for a better user experience.
Which age group is the SafeGate device for?
18 years and older
Is the SafeGate device washable?
No
Does the device come in different sizes?
No, although it will work on the iPad, iPhone and iTouch devices.
Does it come in different colors?
Currently, we only offer one color. More options will be available in the future as well as complimentary products.
Are Android devices compatible with the SafeGate app?
The SafeGate app is not compatible with any Android devices at this time.
How can you store your SafeGate device?
The SafeGate device sensor contains a small battery which will drain over longer periods of time. If allowed to drain completely, it can affect the sensor’s ability to recover its original properties.
Is the SafeGate device considered a medical device?
The SafeGate device is a consumer product that provides you insights into your customers, associates and anyone else that is in front of the thermal sensor. The SafeGate device is not an FDA-approved medical device and is designed and intended for business owners’, restaurateurs and other instances where detecting high temperatures can improve the health of a public space. It is not meant to replace good health practices or diagnose any medical conditions.
What if my iPad, iPhone or iTouch doesn't have service or isn't connected to Wifi? Does the SafeGate device work?
Yes! The iOS app is designed to work offline. While you are offline you won’t be able to update your profile or upgrade the software the device will still work.
What is SafeGate's Disclaimer?
The SafeGate device is not a medical device. It is not intended for use as a medical device or to replace a medical device. It does not and is not intended to diagnose, cure, treat, alleviate or prevent any disease or health condition or investigate, replace or modify anatomy or any physiological process.The SafeGate device is meant for adults 18 years and older. This product is only intended to assist you in tracking abnormal temperatures before they enter your business. Read our full disclaimer.
Does SafeGate guarantee the safety of the users
No, The SafeGate device is a consumer product that provides business owners insights into the health of their associates, visitors and customers. The SafeGate device is not an FDA-approved medical device and is not intended to diagnose, cure, treat, alleviate or prevent any disease or health condition or investigate, replace or modify any physiological process. You are responsible for the health and well being. Please read our full disclaimer.
What is the Safe Gate Sensor and App?
The Safe Gate Sensor will take a thermal reading of anyone 18 years and older who is in front of the app. The entire experience is contactless and is meant to be used entering any indoor public space. The sensor will take the reading and relay the relevant information to the app which will display the results within 5 seconds. If a reading is above 104.0 Degrees then the app will notify the user.
Does the Safe Gate Sensor work in the dark?
The Cam uses safe, infrared LEDs with infrared filter which allow it to work in the dark.
Do I have to have a Smartphone to use the SafeGate Cam?
Yes, Safe Gate works in conjunction with the SafeGate iOS App downloaded from the Apple Store.
Do I need a certain operating system on my phone to use the app (ex. iOS 11…)?
Yes, the Safe Gate App requires iOS 11.2 or higher.